Terms and Conditions

Please note: we aim to return completed reports within six weeks of receiving completed questionnaires. We can only hope to achieve this if questionnaires are returned to us within one month of the agreed distribution date.

Once a survey has been ordered, please take great care in reading and checking the questionnaire at the proofing stage. When the questionnaire has been signed off by the school and printed to the agreed specification, Kirkland Rowell can accept no responsibility for any further errors found.

In the event that a survey is cancelled: once questionnaire proofs have been sent to the school for approval, an invoice to the value of 50% of the total contract will be issued.

An additional invoice will not be raised for rearrangement of surveys unless the approved questionnaires have been manufactured and packaged; in which case replacements, with the new date, will be charged at cost.

In the event of a survey being postponed from one academic year to the next after drafts have been issued, an invoice for 50% of the total contract becomes payable immediately, with the remaining 50% being due on completion of the survey.

If a survey is cancelled or postponed until the next academic year, after questionnaires have been delivered an invoice for 75% of the total contract will be issued with the remaining 25% due on completion of the survey.